1. Introduction
This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Purificationradi.
Refund Policy
Last Updated:
2. Right of Withdrawal
In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.
3. Return Period
The 14-day withdrawal period begins on the day you receive the product. To exercise your right of withdrawal, you must inform us of your decision before the end of the 14-day period.
4. How to Return
To return a product, please contact us at contactus@purificationradi.world with your order number and reason for return. We will provide you with return instructions and a return address.
5. Condition of Returned Products
Products must be returned in their original condition, unopened, and with all original packaging and documentation. We reserve the right to refuse returns that do not meet these conditions.
6. Return Shipping
You are responsible for the cost of returning the product unless the product was defective or we made an error. We will refund the standard shipping cost you paid for the original order.
7. Refund Processing
Once we receive and inspect the returned product, we will process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase.
8. Refund Amount
You will receive a full refund of the purchase price, excluding any shipping costs (unless the product was defective or we made an error).
9. Defective Products
If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or full refund, including all shipping costs.
10. Non-Returnable Items
Certain items may not be eligible for return if they have been opened or used, or if they are personalized or custom-made products.
11. Contact for Returns
For all return inquiries, please contact us:
Purificationradi
Gustav III:s Boulevard 46
169 73 Solna, Sweden
Email: contactus@purificationradi.world
12. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the website.
13. Applicable Law
This Refund Policy is governed by the laws of Sweden and EU consumer protection regulations.